Shipping & Handling
Last Updated: [Month/Day/Year]
1. Online Merchandise Orders
For retail purchases at tombahamarestaurant.com:
- Standard Shipping: 3-5 business days ($9.95)
- Express Shipping: 2 business days ($19.95)
- Free Shipping: On orders over $100 (U.S. only)
2. Processing Time
- Orders placed before 1 PM EST ship same business day
- Weekends/holidays excluded
- Signature required for orders over $250
3. Gift Cards & Vouchers
- Digital cards delivered via email within 2 hours
- Physical cards ship via USPS First Class (3-5 days)
4. Food & Beverage Items
Select merchandise available for shipment:
- Shelf-stable sauces and spices only
- Perishable items excluded
- Alcohol shipping restrictions apply
5. International Orders
- Available for select retail merchandise
- Customer responsible for duties/taxes
- No food/beverage international shipping
6. Delivery Issues
For problems with merchandise orders:
- Track your package using the provided link
- Contact the carrier directly
- Notify us via Contact Form within 7 days
7. In-Restaurant Pickup
- Available for retail merchandise only
- Ready within 24 hours of online order
- Present order confirmation at host stand
8. Returns
See our Return Policy for merchandise guidelines.
9. Questions?
Visit our Support Center.