Returns & Exchanges

Last Updated: [Month/Day/Year]

1. Merchandise Returns
Items purchased at tombahamarestaurant.com may be returned within 30 days if:

  • Unworn, unwashed with tags attached
  • Original packaging included
  • Accompanied by receipt

2. How to Return

  1. Initiate return via your account dashboard
  2. Print prepaid return label (U.S. only)
  3. Ship within 14 days of approval

3. Refund Processing

  • 5-7 business days after receipt
  • Original payment method only
  • $7.95 return shipping deduction

4. Non-Returnable Items

  • Final sale items (marked at checkout)
  • Gift cards & dining vouchers
  • Food/beverage products
  • Used or altered merchandise

5. Exchanges
For size exchanges:

  1. Return original item
  2. Place new order online
  3. Email us for price adjustments

6. Restaurant Retail Purchases
In-store merchandise returns:

  • Must include original receipt
  • 14-day return window
  • Store credit only

7. Damaged Items
Contact us within 48 hours with:

  • Order number
  • Photos of damage
  • We’ll arrange free replacement

8. International Returns

  • Customer pays return shipping
  • Refund excludes duties/taxes
  • Must include customs forms

9. Special Cases
For returns over $500 value:

  • Requires customer service approval
  • Additional verification steps
  • Insurance mandatory

10. Questions?
Visit our Returns FAQ.